On top of what is provided in college, there are a range of University services that you can access using the details below:
Durham Students' Union Advice Centre
The Union's advice and help service provides free, friendly and independent advice and information to all Durham University students. Staffed by a team of professional and experienced advisers, we cover all main areas of student concerns including money, housing and academic issues. The advice and help service is independent from the University and all enquiries are dealt with in strictest confidence. The service is based in Dunelm House and is open year round.
Tel: 0191 334 1775
You can get more information about more specific Union services here: http://www.durhamsu.com/main-menu/advice-and-help/advice-and-help-service
Durham Student Union Nightbus
The DSU Nightbus runs every night of term, providing a safe and secure way for students to get home in the evening. The Nightbus is a demand-responsive service, which means that there isn’t a fixed timetable. Instead, you book the service like a taxi. The main pick up for Aidan’s students is at the bottom of the steps outside Trev’s. Priority is always given to lone travellers and space is limited so at busy periods you may have to wait for the service. There is also a fee of £1 for using the service, which goes towards the operational costs.
It currently runs:
21:00 – 01:00 Monday – Saturday
21:00 – 23:00 on Sunday.
Tel: 07922 648 802
(Also on the back of your campus card.)
This is a confidential, non-advisory, non-judgemental, non-directive listening service, run by students, for students. Nightline can be contacted by phone, skype, or you can drop in at their location behind the Dun Cow pub on Old Elvet. When dropping in you can also pick up sexual health supplies and Chlamydia screening kits. You can also get Nightline training to become one of the volunteers.
Tel: 0191 334 6444 (Also on the back of your campus card)
Web: Durham Nightline
Location: Nightline Office, Old Elvet, Durham, DH1 3HP (Behind the Dun Cow Pub)
Open: 9pm-7am every night of term
For confidential emotional support out of hours, the Samaritans are a service accessible 24 hours, 7 days a week.
Tel: 0191 384 2727
‘Drop in’: 9:30am and 9pm at 26 Sutton Street, Durham.
University Counselling Service
The Counselling Service offers advice and support to any student who is finding that their difficulties are hard to manage and/or affecting their studies. The Counselling Service is here to enable students to become more effective in their lives and overcome barriers to achieving their full potential. Strict confidentiality is always maintained as an essential part of the counselling process, unless you consent to information being shared or they believe that you or someone else is in danger.
Location: Palatine Centre, Stockton Road, Durham (on the Science Site, you can also make an appointment in their reception)
Open: 9:00 - 17:00 Monday to Friday
‘Drop in': from 9:00 Monday to Friday (appointments are for 30 minutes on a 'first come, first served' basis, so it is wise to arrive as early as possible)
University Health Centre
The University Health centre is your first port of call if you are feeling ill. Most of our students register during Freshers’ Week when the medical centre come up to college but you can also register at a later date if you so wish. You can either call and make an appointment or there is an open surgery session every day during the week. Opening times are occasionally more restricted outside of term time. Please check their homepage or call their number for more information.
Tel: 0191 386 5081
Location: University Health Centre, Green Lane, Durham, DH1 3JX
Open: Monday - Friday, 8.30 - 17.00 (except for between 12:00-13:00 on Tuesdays)
‘Open Surgery’: Monday 9:00am – 11:00am, Wednesday 14.00 – 16.00, Friday 9:00am – 11:00am
The nearest A&E is located at the University Hospital, North Road, Durham, DH1 5TW. If you need medical help, we recommend you ring 111 and follow their steps. This service is open 24/7 and will take you through many questions in order to work out if you (or the person you are ringing for) need medical attention. If it is serious then they will automatically ring for an ambulance. Alternatively you can get a taxi to A&E for about £5.