St Aidan's JCR

IT Help

At the beginning of every term, CIS will run a scan on every PC/Laptop to verify that it meets the network requirements. So let's hope you meet them, because otherwise fixing your issue once at college, will be difficult with no internet access!

Firstly, if you have any anti-virus software installed, and IT IS NOT AVAST ANTIVIRUS OR SOPHOS SECURITY you need to UNINSTALL it. If you have paid for this protection, I'm afraid it is your choice whether you leave it on there, and risk not passing the quarantine test. If you haven't paid for it, I urge you to get rid of whatever software you have, especially McAfee, AVG etc. Norton software tends to pass the test, however if it does not, follow the troubleshoot below. To uninstall go to Control Panel>Add or remove programs>and select the software to uninstall. Then click uninstall. For Macs go to Finder>Applications, find the program and drag it to the bin icon.

Windows Laptops

Click here to download Avast, which is our recommended antivirus.

Once installed, check your system tray (the bottom right hand corner) for a blue/yellow 'a' logo to check that Avast! is running. You should now pass the test when trying to connect to DU Student.

Mac Laptops

Click here to be taken to Sophos website. Register for an account, and then click submit. Click on the 'Download' button. Then, scroll down to the bottom, and check the 'I accept' box. Finally, click the 'Submit' button, and the download should begin. Double click the file once it has downloaded, and then open the setup within the extracted folder.

To check that it has installed, look up at your menu bar, and an 's' inside a shield should appear as follows:

Sophos test

You should now pass the test when trying to connect to DU Student.

Linux Laptops/Mobile

Passing the check is easy; no additional software is required!

Particularly on Linux, Chromebooks and Android, you might need the following details when connecting. On Ubuntu, connect to the Wi-Fi as you normally would, and select 'DU Student'. A 'Wireless Network Authentication Required' window will appear, where you will need to enter the following details:

Wireless Security: WPA & WPA2

Authentication: Protected EAP (PEAP)

Anonymous Identity:  Leave this blank

CA certificate: (None)

PEAP version: Automatic

Inner Authentication: MSCHAPv2

Then enter your username and password, and click connect. A message will appear, but just click the ignore button. You should now be connected!

Bradford Dissolvable Agent Problems

Web browser shows a grey screen

This is due to HTTPS issues. You need to connect to an http site, as otherwise a security warning will be thrown. Navigate to http://example.com, and note the HTTP is very important here. You should now be able to carry out the dissolvable agent as normal.

"Unable To Read Policy" Error

If this error appears when opening the dissolvable agent, close out of the agent. Delete all copies of the Bradford Dissolvable Agent by going to your downloads, and then go to the recycle bin and empty it (which will ensure that the agent is deleted).

You will now need to turn off your firewall. On Windows go to the Control Panel, click "System and Security", and then "Windows Firewall". If the firewall is turned on (you can see a lot of green), turn it off by clicking "Turn Windows Firewall on or off" in the sidebar. Now reboot your system, then run the precheck again, and hopefully you should pass! For MacOS, the firewall should be in System Preferences, unless you are using some other firewall software.

Once you have passed the precheck, be sure to turn the firewall back on (carry out the same steps as you did before to turn the firewall back on for Windows).

If you still have issues, there might be some further steps that you need to complete. Contact the IT Officer for more information.

Agent fails to find server

This should rarely happen, but if you get this error (a repeat of wifi-gate in Epiphany 2016), then type in:

bcm2v.dur.ac.uk

when it requests the server address.

Cannot Connect To The Internet

If you have already passed Bradford this term, you might have incorrect DNS settings. you will have to select 'Manually Enter DNS Settings' and enter the following details:

Primary Name Server: 10.255.0.1

Secondary Name Server: 10.255.0.2

Please note, these DNS settings probably won't work outside of the university, so you might have to change them back to the 'Automatically Detect DNS Settings' option when you are not on the DU Student network.

Any other problems

If you have any issues with your Wi-Fi, or something isn't right with your laptop, contact it@st-aidans.com with an email explaining the problem, with a screenshot/picture of the problem, and details about your operating system. This will help in diagnosing the problem sooner.